Aging infrastructures became a serious social problem.
This brought out the increased need for the legislation of a new strict
guideline for infrastructure management. Although existing guidelines
provided basics of how to evaluate and manage the condition of
infrastructures, they needed improvements for their evaluation
procedures. Most guidelines mainly focused on the structural
condition of infrastructures and did not properly reflect service aspects
of infrastructures such as performance, public demand, capacity, etc.,
which were significantly valuable to public. Regardless of the
importance, these factors were often neglected in infrastructure
evaluations, because they were quite subjective and difficult to
quantify in rational manner. Thus, this study proposed a framework to
properly identify and evaluate the service indicators. This study
showed that service indicators could be grouped into two categories
and properly evaluated using AHP and Fuzzy. Overall, proposed
framework is expected to assist governmental agency in establishing
effective investment strategies for infrastructure improvements.
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