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Commenced in January 2007 Frequency: Monthly Edition: International Publications Count: 29296


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14016
A Knowledge-Based E-mail System Using Semantic Categorization and Rating Mechanisms
Abstract:
Knowledge-based e-mail systems focus on incorporating knowledge management approach in order to enhance the traditional e-mail systems. In this paper, we present a knowledgebased e-mail system called KS-Mail where people do not only send and receive e-mail conventionally but are also able to create a sense of knowledge flow. We introduce semantic processing on the e-mail contents by automatically assigning categories and providing links to semantically related e-mails. This is done to enrich the knowledge value of each e-mail as well as to ease the organization of the e-mails and their contents. At the application level, we have also built components like the service manager, evaluation engine and search engine to handle the e-mail processes efficiently by providing the means to share and reuse knowledge. For this purpose, we present the KS-Mail architecture, and elaborate on the details of the e-mail server and the application server. We present the ontology mapping technique used to achieve the e-mail content-s categorization as well as the protocols that we have developed to handle the transactions in the e-mail system. Finally, we discuss further on the implementation of the modules presented in the KS-Mail architecture.
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References:

[1] A. Mohd Kassim and Y.-N. Cheah, "Using Semantic Web, Ontologies and Blogs for Knowledge Identification, Organisation and Reuse," International Conference on Electrical Engineering and Informatics 2007 (ICEEI 2007), Bandung, Indonesia, June 17-19, 2007, pp. 691- 694.
[2] K.G. Lim and Y.-N. Cheah, "Sharing, Evaluating and Organizing EMail: The KM-Mail Approach," The 3rd International Conference on Information Technology in Asia, Sarawak, Malaysia, July 17-18, 2003, pp. 112-117.
[3] L. McDowell, O. Etzioni, A. Halevy, and H. Levy, "Semantic e-mail," Proceedings of the 13th international conference on World Wide Web(WWW ÔÇÿ04), New York, NY, USA, May 2004, pp. 244-254.
[4] S. Scerri, B. Davis, and S. Handschuh, "Improving E-mail Conversation Efficiency through Semantically Enhanced E-mail," Proceedings of the 18th International Conference on Database and Expert Systems Applications (DEXA 2007), Regensburg, Germany, September 3-7, 2007, pp. 490-494.
[5] M. Kassoff, C. Petrie, L.M. Zen, and M. Genesereth. "Semantic E-mail Addressing: Sending E-mail to People, Not Strings," AAAI 2006 Fall Symposium, Washington, DC, October 13-15, 2006.
[6] P. Warren, "Knowledge Management and the Semantic Web: From Scenario to Technology," IEEE Intelligent Systems, 2006, Vol. 21, pp. 53-59.
[7] Y.-N. Cheah, "Enhancing Groupware for Knowledge Management," Fifth International Conference on Information Technology in Asia (CITA 2007), Sarawak, Malaysia, July 9-12, 2007, pp. 145-150.
[8] M. McShane, S. Nirenburg and S. Beale, "An Implemented, Integrative Approach to Ontology-Based NLP and Interlingua," Working Paper 06- 05. Institute for Language and Information Technologies, University of Maryland Baltimore County, USA, March 8, 2005.
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