A Knowledge-Based E-mail System Using Semantic Categorization and Rating Mechanisms
Knowledge-based e-mail systems focus on
incorporating knowledge management approach in order to enhance
the traditional e-mail systems. In this paper, we present a knowledgebased
e-mail system called KS-Mail where people do not only send
and receive e-mail conventionally but are also able to create a sense
of knowledge flow. We introduce semantic processing on the e-mail
contents by automatically assigning categories and providing links to
semantically related e-mails. This is done to enrich the knowledge
value of each e-mail as well as to ease the organization of the e-mails
and their contents. At the application level, we have also built
components like the service manager, evaluation engine and search
engine to handle the e-mail processes efficiently by providing the
means to share and reuse knowledge. For this purpose, we present the
KS-Mail architecture, and elaborate on the details of the e-mail
server and the application server. We present the ontology mapping
technique used to achieve the e-mail content-s categorization as well
as the protocols that we have developed to handle the transactions in
the e-mail system. Finally, we discuss further on the implementation
of the modules presented in the KS-Mail architecture.
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