Critical Factors Affecting the Implementation of Total Quality Management in the Construction Industry in U.A.E
The purpose of the paper is to examine the most
critical and important factor which will affect the implementation of
Total Quality Management (TQM) in the construction industry in the
United Arab Emirates. It also examines the most effected Project
outcome from implementing TQM. A framework was also proposed
depending on the literature studies. The method used in this paper is a
quantitative study. A survey with a sample of 60 respondents was
created and distributed in a construction company in Abu Dhabi,
which includes 15 questions to examine the most critical factor that
will affect the implementation of TQM in addition to the most
effected project outcome from implementing TQM. The survey
showed that management commitment is the most important factor in
implementing TQM in a construction company. Also it showed that
Project cost is most effected outcome from the implementation of
Management commitment is very important for implementing
TQM in any company. If the management loose interest in quality
then everyone in the organization will do so. The success of TQM
will depend mostly on the top of the pyramid. Also cost is reduced
and money is saved when the project team implement TQM. While if
no quality measures are present within the team, the project will
suffer a commercial failure.
Based on literature, more factors can be examined and added to
the model. In addition, more construction companies could be
surveyed in order to obtain more accurate results. Also this study
could be conducted outside the United Arab Emirates for further
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