Excellence in Research and Innovation for Humanity
Pablo Cardozo Herrera,  Innovation in Information Technology Services: Framework to Improve the Effectiveness and Efficiency of Information Technology Service Management Processes, Projects and Decision Support Management .   journal   = {International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering}, [online]. World Academy of Science, Engineering and Technology. August 2017, vol. 128(8). 2064 - 2071[viewed 24 March 2018]. Available from: http://waset.org/publications/10007660.