Open Science Research Excellence
@article{(International Science Index):http://waset.org/publications/10010316,
  title    = {State of Play of Mobile Government Apps on Google Play Store},
  author    = {Abdelbaset Rabaiah},
  country   = {},
  institution={},
  abstract  = {e-Government mobile applications provide an extension for effective e-government services in today’s omniconnected world. They constitute part of m-government platforms. This study explores the usefulness, availability, discoverability and maturity of such applications. While this study impacts theory by addressing a relatively lacking area, it impacts practice more. The outcomes of this study suggest valuable recommendations for practitioners-developers of e-government applications. The methodology followed is to examine a large number of e-government smartphone applications. The focus is on applications available at the Google Play Store. Moreover, the study investigates applications published on government portals of a number of countries. A sample of 15 countries is researched. The results show a diversity in the level of discoverability, development, maturity, and usage of smartphone apps dedicated for use of e-government services. It was found that there are major issues in discovering e-government applications on both the Google Play Store and as-well-as on local government portals. The study found that only a fraction of mobile government applications was published on the Play Store. Only 19% of apps were multilingual, and 43% were developed by third parties including private individuals. Further analysis was made, and important recommendations are suggested in this paper for a better utilization of e-government smartphone applications. These recommendations will result in better discoverability, maturity, and usefulness of e-government applications.
},
    journal   = {International Journal of Computer, Electrical, Automation, Control and Information Engineering},  volume    = {13},
  number    = {5},
  year      = {2019},
  pages     = {240 - 249},
  ee        = {http://waset.org/publications/10010316},
  url       = {http://waset.org/Publications?p=149},
  bibsource = {http://waset.org/Publications},
  issn      = {eISSN:1307-6892},
  publisher = {World Academy of Science, Engineering and Technology},
  index     = {International Science Index 149, 2019},
}