Open Science Research Excellence
Hideki.Kobayashi and Hiroshi.Osada,  Customer Value Creation by CRM System in Electronic Device Companies.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology. July 2010, vol. 43(7). 1761 - 1765[viewed 16 July 2019]. Available from: http://waset.org/publications/15788.