Excellence in Research and Innovation for Humanity
%0 Journal Article
%A Shahin Dezdar
%D 2012 
%J  International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering
%B World Academy of Science, Engineering and Technology
%I International Science Index 68, 2012
%T User Satisfaction Issues in ERP Projects
%U http://waset.org/publications/2981
%V 68
%X Over the past few years, companies in developing
countries have implemented enterprise resource planning (ERP)
systems. Regardless of the various benefits of the ERP system, its
adoption and implementation have not been without problems. Many
companies have assigned considerable organizational resources to
their ERP projects, but have encountered unexpected challenges.
Neglecting a number of important factors in ERP projects might lead
to failure instead of success. User satisfaction is among those factors
that has a major influence on ERP implementation success. So, this
paper intends to investigate the key factors that create ERP users-
satisfaction and to discover whether ERP users- satisfaction varies
among different users- profiles. The study was conducted using a
survey questionnaire which was distributed to ERP users in Iranian
organizations. A total of 384 responses were collected and analyzed.
The findings indicated that younger ERP users tend to be more
satisfied with ERP systems. Furthermore, ERP users with more
experiences in IT and also more educated users have more
satisfaction with ERP softwares. However, the study found no
satisfaction differences between men and women users.
%P 2277 - 2280