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Al-Rousan and  M. Ramzi and  Badaruddin Mohamed,  Customer Loyalty and the Impacts of Service Quality:The Case of Five Star Hotels in Jordan.   journal   = {International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering}, [online]. World Academy of Science, Engineering and Technology. July 2010, vol. 43(7). 1702 - 1708[viewed 22 September 2018]. Available from: http://waset.org/publications/4322.