Open Science Research Excellence
@article{(International Science Index):http://waset.org/publications/7351,
  title    = {Evolution of Quality Function Deployment (QFD) via Fuzzy Concepts and Neural Networks},
  author    = {M. Haghighi and  M. Zowghi and  B. Zohouri},
  country   = {},
  institution={},
  abstract  = {Quality Function Deployment (QFD) is an expounded, multi-step planning method for delivering commodity, services, and processes to customers, both external and internal to an organization. It is a way to convert between the diverse customer languages expressing demands (Voice of the Customer), and the organization-s languages expressing results that sate those demands. The policy is to establish one or more matrices that inter-relate producer and consumer reciprocal expectations. Due to its visual presence is called the “House of Quality" (HOQ). In this paper, we assumed HOQ in multi attribute decision making (MADM) pattern and through a proposed MADM method, rank technical specifications. Thereafter compute satisfaction degree of customer requirements and for it, we apply vagueness and uncertainty conditions in decision making by fuzzy set theory. This approach would propound supervised neural network (perceptron) for MADM problem solving.
},
    journal   = {International Journal of Mechanical, Aerospace, Industrial, Mechatronic and Manufacturing Engineering},  volume    = {5},
  number    = {4},
  year      = {2011},
  pages     = {798 - 801},
  ee        = {http://waset.org/publications/7351},
  url       = {http://waset.org/Publications?p=52},
  bibsource = {http://waset.org/Publications},
  issn      = {eISSN:1307-6892},
  publisher = {World Academy of Science, Engineering and Technology},
  index     = {International Science Index 52, 2011},
}