Open Science Research Excellence
@article{(International Science Index):,
  title    = {A Comparative Analysis of E-Government Quality Models},
  author    = {Abdoullah Fath-Allah and  Laila Cheikhi and  Rafa E. Al-Qutaish and  Ali Idri},
  country   = {Morocco},
  institution={École Nationale Supérieure d'Informatique et d'Analyse des Systèmes},
  abstract  = {Many quality models have been used to measure egovernment
portals quality. However, the absence of an international
consensus for e-government portals quality models results in many
differences in terms of quality attributes and measures. The aim of
this paper is to compare and analyze the existing e-government
quality models proposed in literature (those that are based on ISO
standards and those that are not) in order to propose guidelines to
build a good and useful e-government portals quality model. Our
findings show that, there is no e-government portal quality model
based on the new international standard ISO 25010. Besides that, the
quality models are not based on a best practice model to allow
agencies to both; measure e-government portals quality and identify
missing best practices for those portals.
    journal   = {International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering},  volume    = {8},
  number    = {11},
  year      = {2014},
  pages     = {3646 - 3650},
  ee        = {},
  url       = {},
  bibsource = {},
  issn      = {eISSN:1307-6892},
  publisher = {World Academy of Science, Engineering and Technology},
  index     = {International Science Index 95, 2014},