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Commenced in January 2007 Frequency: Monthly Edition: International Publications Count: 29140

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Social Business Process Management and Business Process Management Maturity
Business process management (BPM) is a well-known holistic discipline focused on managing business processes with the intention of achieving higher level of BPM maturity and better organizational performance. In recent period, traditional BPM faced some of its limitations like model-reality divide and lost innovation. Following latest trends, as an attempt to overcome the issues of traditional BPM, there has been an introduction of applying the principles of social software in managing business processes which led to the development of social BPM. However, there are not many authors or studies dealing with this topic so this study aims to contribute to that literature gap and to examine the link between the level of BPM maturity and the usage of social BPM. To meet these objectives, a survey within the companies with more than 50 employees has been conducted. The results reveal that the usage of social BPM is higher within the companies which achieved higher level of BPM maturity. This paper provides an overview, analysis and discussion of collected data regarding BPM maturity and social BPM within the observed companies and identifies the main social BPM principles.
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[1] P. Harmon, Business Process Change: a Guide for Business Managers and BPM and Six Sigma Professionals. Waltham: Morgan Kaufmann Publishers, July 2007.
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[9] B. Buh, Approaches towards business process management adoption under different organizational cultures, doctoral dissertation. Ljubjana, Slovenia: Faculty of Economics, 2016.
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[21] N. Pflanzl, and G. Vossen, „Human-Oriented Challenges of Social BPM: An Overview,” in Enterprise Modelling and Information Systems Architectures, Lecture Notes in Informatics, vol. P-222, R. Jung, and M. Reichert, Eds. Bonn, Germany: Köllen Druck and Verlag GmbH, 2013, pp. 163–176.
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