Excellence in Research and Innovation for Humanity

ICIISCRM 2018 : 20th International Conference on Industrial Information Systems and Customer Relationship Management

Montreal, Canada
May 24 - 25, 2018

Conference Code: 18CA05ICIISCRM

Conference Proceedings

All submitted conference papers will be blind peer reviewed by three competent reviewers. The peer-reviewed conference proceedings are indexed in the International Science Index (ISI), Google Scholar, Semantic Scholar, Zenedo, OpenAIRE, BASE, WorldCAT, Sherpa/RoMEO, and other index databases. Impact Factor Indicators.

Special Journal Issues

ICIISCRM 2018 has teamed up with the Special Journal Issue on Industrial Information Systems and Customer Relationship Management. A number of selected high-impact full text papers will also be considered for the special journal issues. All submitted papers will have the opportunity to be considered for this Special Journal Issue. The paper selection will be carried out during the peer review process as well as at the conference presentation stage. Submitted papers must not be under consideration by any other journal or publication. The final decision for paper selection will be made based on peer review reports by the Guest Editors and the Editor-in-Chief jointly. Selected full-text papers will be published online free of charge.

Conference Sponsor and Exhibitor Opportunities

The Conference offers the opportunity to become a conference sponsor or exhibitor. To participate as a sponsor or exhibitor, please download and complete the Conference Sponsorship Request Form.

Important Dates

Abstracts/Full-Text Paper Submission Deadline   March 20, 2018
Notification of Acceptance/Rejection   March 31, 2018
Final Paper (Camera Ready) Submission & Early Bird Registration Deadline   April 24, 2018
Conference Dates   May 24 - 25, 2018

Important Notes

Please ensure your submission meets the conference's strict guidelines for accepting scholarly papers. Downloadable versions of the check list for Full-Text Papers and Abstract Papers.

Please refer to the Paper Submission GUIDE before submitting your paper.

Selected Conference Papers

1) The Importance of Applying Established Web Site Design Principles on an Online Performance Management System
R. W. Brown, P. J. Blignaut
2) Effectiveness of Lean Manufacturing Technologies on Improving Business Performance: A Study of Indian Manufacturing Industries
Saumyaranjan Sahoo, Sudhir Yadav
3) The Requirements of Developing a Framework for Successful Adoption of Quality Management Systems in the Construction Industry
Mohammed Ali Ahmed, Vaughan Coffey, Bo Xia
4) Perception of TQM Implementation and Perceived Cost of Poor Quality: A Case Study of Local Automotive Company’s Supplier
Fakhruddin Esa, Yusri Yusof
5) Relation between Organizational Climate and Personnel Performance Assessment in a Tourist Service Company
Daniel A. Montoya, Marta L. Tostes
6) Personnel Selection Based on Step-Wise Weight Assessment Ratio Analysis and Multi-Objective Optimization on the Basis of Ratio Analysis Methods
Emre Ipekci Cetin, Ebru Tarcan Icigen
7) An Evaluation of ISO 9001:2008 and ISO 9001:2015 Standard Changes in Quality Management System
Filiz Ersoz, Deniz Merdin, Taner Ersoz
8) Operational Guidelines for Six-Sigma Implementation: Survey of Indian Medium Scale Automotive Industries
Rajeshkumar U. Sambhe
9) The Service Appraisal of Soldiers of the Army of the Czech Republic in the Context of Personal Expenses
Tereza Dolečková
10) Impact of Moderating Role of e-Administration on Training, Perfromance Appraisal and Organizational Performance
Ejaz Ali, Muhammad Younas, Tahir Saeed
11) Critical Factors Affecting the Implementation of Total Quality Management in the Construction Industry in U.A.E
Firas Mohamad Al-Sabek
12) Technical Determinants of Success in Quality Management Systems Implementation in the Automotive Industry
Agnieszka Misztal
13) The Impact of Demographic Profile on Strategic HRM Practices and Its Challenges Faced by HR Managers in IT Firm, India: An Empirical Study
P. Saravanan, A. Vasumathi
14) Support of Knowledge Sharing in Manufacturing Companies: A Case Study
Zuzana Crhova, Karel Kolman, Drahomíra Pavelkova
15) Prioritising the TQM Enablers and IT Resources in the ICT Industry: An AHP Approach
Suby Khanam, Jamshed Siddiqui, Faisal Talib

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