Open Science Research Excellence
Vivek Agrawal and Vikas Tripathi and  Nitin Seth,  Scale Development for Measuring E-Service Quality in Banking.   journal   = {International Journal of Economics and Management Engineering}, [online]. World Academy of Science, Engineering and Technology. December 2014, vol. 96(12). 3989 - 3993[viewed 20 August 2019]. Available from: http://waset.org/publications/10000481.