ICCM 2023: 17. International Conference on Customer Management
March 29-30, 2023 in Singapore, Singapore
The International Research Conference Aims and Objectives
The International Research Conference is a federated organization dedicated to bringing together a significant number of diverse scholarly events for presentation within the conference program. Events will run over a span of time during the conference depending on the number and length of the presentations. With its high quality, it provides an exceptional value for students, academics and industry researchers.
ICCM 2023: 17. International Conference on Customer Management aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of Customer Management. It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations, trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Customer Management
Call for Contributions
Prospective authors are kindly encouraged to contribute to and help shape the conference through submissions of their research abstracts, papers and e-posters. Also, high quality research contributions describing original and unpublished results of conceptual, constructive, empirical, experimental, or theoretical work in all areas of Customer Management are cordially invited for presentation at the conference. The conference solicits contributions of abstracts, papers and e-posters that address themes and topics of the conference, including figures, tables and references of novel research materials.
Guidelines for Authors
All submitted conference papers will be blind peer reviewed by three competent reviewers. The peer-reviewed conference proceedings are indexed in the Open Science Index, Google Scholar, Semantic Scholar, Zenedo, OpenAIRE, BASE, WorldCAT, Sherpa/RoMEO, and other index databases. Impact Factor Indicators.
Special Journal Issues
ICCM 2023 has teamed up with the Special Journal Issue on Customer Management. A number of selected high-impact full text papers will also be considered for the special journal issues. All submitted papers will have the opportunity to be considered for this Special Journal Issue. The paper selection will be carried out during the peer review process as well as at the conference presentation stage. Submitted papers must not be under consideration by any other journal or publication. The final decision for paper selection will be made based on peer review reports by the Guest Editors and the Editor-in-Chief jointly. Selected full-text papers will be published online free of charge.
Conference Sponsor and Exhibitor Opportunities
The Conference offers the opportunity to become a conference sponsor or exhibitor. To participate as a sponsor or exhibitor, please download and complete the Conference Sponsorship Request Form.
Customer Satisfaction and Effective HRM Policies: Customer and Employee Satisfaction
S. Anastasiou, C. Nathanailides
Logistics Information and Customer Service
Š. Čemerková, M. Wilczková
Why Do Pakistani Customers Patronize Islamic Banks- An Empirical Analysis
Farjana Mumu, Jia Guozho
Advances in customer management
Software engineering applications for customer management
Customer service and communication
Communication technologies for customer management
Business success and customer management
Challenges in customer management
Service science, management and engineering
Customer management systems
Customer management strategies
Order management and availability
Channel and partner management
|Abstracts/Full-Text Paper Submission Deadline||February 13, 2022|
|Notification of Acceptance/Rejection||February 27, 2022|
|Final Paper (Camera Ready) Submission & Early Bird Registration Deadline||February 28, 2023|
|Conference Dates||March 29-30, 2023|
|Sarka Cemerkova||School of Business Administration in Karviná, Silesian Univesity in Opava, Czech Republic|
|Participation Type||Early Registration Ticket Fees||Registration Ticket Fees|
|Non-Student Oral/Poster Presenter Registration||€ 450||€ 500|
|Student Oral/Poster Presenter Registration||€ 350||€ 400|
|Listener Registration||€ 250||€ 300|
|Additional Paper Publication||€ 100|
All conference materials and services will be delivered digitally to the participant with the online conference management system. Conference registration includes the following digital materials and services:
- e-certificates [for Authors: Certificate of Attendance and Presentation; for Listeners: Certificate of Attendance; for Chairs: Certificate of Attendance and Appreciation; for Presenters: Certificate of Best Presentation (if conferred based appraisal)]
- e-name badge
- Physical presentation is an oral conferencing presentation that is made using digital technology including embedded digital elements ( texts, tables, graphs, or videos ) for PowerPoint sharing.
- Digital presentation is a digital conferencing presentation that is made using digital technology including embedded digital elements ( texts, tables, graphs, or videos ) for PowerPoint sharing.
Early Bird Registration
Early Bird registration is valid until 2023-02-28 23:59:59
Online Credit Card Processing
- Event Code: 22SG03ICCM
- Abstract/Full-Text Paper Submission: April 29, 2021
- Notification of Acceptance/Rejection: May 13, 2021
- Final Paper and Early Bird Registration: February 28, 2022
- Conference Date: March 29-30, 2022