ICSSME 2020: 14. International Conference on Service Science, Management and Engineering

February 10-11, 2020 in Kuala Lumpur, Malaysia

Conference Code: 20MY02ICSSME

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The International Research Conference Aims and Objectives

The International Research Conference is a federated organization dedicated to bringing together a significant number of diverse scholarly events for presentation within the conference program. Events will run over a span of time during the conference depending on the number and length of the presentations. With its high quality, it provides an exceptional value for students, academics and industry researchers.

ICSSME 2020: 14. International Conference on Service Science, Management and Engineering aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of Service Science, Management and Engineering. It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations, trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Service Science, Management and Engineering

Call for Contributions

Prospective authors are kindly encouraged to contribute to and help shape the conference through submissions of their research abstracts, papers and e-posters. Also, high quality research contributions describing original and unpublished results of conceptual, constructive, empirical, experimental, or theoretical work in all areas of Service Science, Management and Engineering are cordially invited for presentation at the conference. The conference solicits contributions of abstracts, papers and e-posters that address themes and topics of the conference, including figures, tables and references of novel research materials.

Guidelines for Authors

Please ensure your submission meets the conference's strict guidelines for accepting scholarly papers. Downloadable versions of the check list for Full-Text Papers and Abstract Papers.

Please refer to the Paper Submission Guideline, Abstract Submission Guideline and Author Information before submitting your paper.

Conference Proceedings

All submitted conference papers will be blind peer reviewed by three competent reviewers. The peer-reviewed conference proceedings are indexed in the Open Science Index, Google Scholar, Semantic Scholar, Zenedo, OpenAIRE, BASE, WorldCAT, Sherpa/RoMEO, and other index databases. Impact Factor Indicators.

Special Journal Issues

ICSSME 2020 has teamed up with the Special Journal Issue on Service Science, Management and Engineering. A number of selected high-impact full text papers will also be considered for the special journal issues. All submitted papers will have the opportunity to be considered for this Special Journal Issue. The paper selection will be carried out during the peer review process as well as at the conference presentation stage. Submitted papers must not be under consideration by any other journal or publication. The final decision for paper selection will be made based on peer review reports by the Guest Editors and the Editor-in-Chief jointly. Selected full-text papers will be published online free of charge.

Conference Sponsor and Exhibitor Opportunities

The Conference offers the opportunity to become a conference sponsor or exhibitor. To participate as a sponsor or exhibitor, please download and complete the Conference Sponsorship Request Form.

Application Forms

Selected Papers

A Mixed Method Investigation of the Impact of Practicum Experience on Mathematics Female Pre-Service Teachers’ Sense of Preparedness
Fatimah Alsaleh, Glenda Anthony
Business Process Management and Organizational Culture in Big Companies: Cross-Country Analysis
Dalia Suša Vugec
Factors that Contribute to the Improvement of the Sense of Self-Efficacy of Special Educators in Inclusive Settings in Greece
Sotiria Tzivinikou, Dimitra Kagkara
Proposal of Blue and Green Infrastructure for the Jaguaré Stream Watershed, São Paulo, Brazil
Juliana C. Alencar, Monica Ferreira do Amaral Porto
Constructing a Two-Tier Test about Source Current to Diagnose Pre-Service Elementary School Teacher’ Misconceptions
Abdeljalil Métioui
Managing Business Processes in the Age of Digital Transformation: A Literature Review
Ana-Marija Stjepić, Dalia Suša Vugec
The Role of Organizational Culture in Facilitating Employee Job Satisfaction in Emerald Group
Mohamed Haffar, Muhammad Abdul Aziz, Ahmad Ghoneim
Government Responses to the Survivors of Trafficking in Human Beings: A Study of Albania
Irida Agolli Nasufi, Anxhela Bruci
Some Issues of Measurement of Impairment of Non-Financial Assets in the Public Sector
Mariam Vardiashvili
Factors Influencing Intention to Engage in Long-term Care Services among Nursing Aide Trainees and the General Public
Ju-Chun Chien
Modeling Jordan University of Science and Technology Parking Using Arena Program
T. Qasim, M. Alqawasmi, M. Hawash, M. Betar, W. Qasim
A Qualitative Evidence of the Markedness of Code Switching during Commercial Bank Service Encounters in Ìbàdàn Metropolis
A. Robbin
Public Service Ethics in Public Administration: An Empirical Investigation
Kalsoom Sumra
Quebec Elementary Pre-service Teachers’ Conceptual Representations about Heat and Temperature
Abdeljalil Métioui
Residential and Care Model for Elderly People Based on “Internet Plus”
Haoyi Sheng

Services Science, Management, Engineering and Computing
Services Science
Service Modeling and Implementation
Service Delivery, Deployment and Maintenance Service
Value Chains and Innovation Lifecycle
Service-Oriented Architecture (SOA) Industry Standards and Solution Stacks
Service-based Grid/Utility/Autonomic Computing
Mobile Service Computing
Services Computing in Mobile Ad-hoc NETworks (MANETs)
Service Level Agreements (SLAs) Negotiation, Automation and Orchestration
Service Security, Privacy and Trust
Quality of Services (QoS) and Cost of Services (CoS)
Ontology and Semantic Web for Services Computing
Services Repository and Registry
Formal Methods for SOA
Service Discovery
Services Engineering Practices and Case Studies

Services-Centric Business Models
Business Service Analysis, Strategy, Design, Development and Deployment
Service-Oriented Business Consulting Methodology and Utilities
Intra- or Inter- Enterprise for Business-to-Business Service Control
Service Revenue Models and Utility Computing, e.g., Fee-for-Transaction and Fee-for-Service
Service Strategic Alliance and Partners
Service Network Economic Structures and Effects
Ontology and Business Service Rules
Trust and Loyalty in Services-Centric Business Models
Cultural, Language, Social and Legal Obstacles in Services-Centric Business Models
Commercialization of Services Computing Technologies
Industry Service Solution Patterns
Service Interaction Patterns
Case Studies in Services-Centric Business Models (e.g., healthcare, financial, aviation, etc)

Business Process Integration and Management
Mathematical Foundation of Business Process Modeling, Integration and Management
Business Process Modeling Methodology and Integration Architecture
Collaborative Business Processes
Extended Business Collaboration (eBC) Architecture and Solutions
Business Process-Based Business Transformation and Transition
Enabling Technologies for Business Process Integration and Management
Performance Management and Analysis for Business Process Integration and Management
Security, Privacy and Trust in Business Process Management
Return On Investment (ROI) of Business Process Integration and Management
Requirements Analysis of Business Process Integration and Management
Enterprise Modeling and Application Integration Services, e.g. Enterprise Service Bus
Monitoring of Services, Process Mining, and Quality of Service
Case Studies in Business Process Integration and Management
SOA Tools, Solutions and Services

SOA Tooling Practices and Examples
Systematic Design Method for SOA Solutions
SOA based Consulting Services and Design Services
SOA Delivery Excellence
Service-Oriented Computing

Abstracts/Full-Text Paper Submission Deadline		December 12, 2019
Notification of Acceptance/Rejection		December 31, 2019
Final Paper (Camera Ready) Submission & Early Bird Registration Deadline		January 11, 2020
Conference Dates		February 10-11, 2020

Ezendu Ariwa	University of Bedfordshire, UK
Mohammed Rezaul Karim	Guildhall College, UK
Yuping Yang	University of Exeter, UK
Matt Moore	Ball State University, US
Rahbel Rahman	Binghamton University, US
Carl Edwin Lindgren	American School of Genealogy, Heraldry and Documentary Sciences, US
Kiattisak Phongkusolchit	The University of Tennessee at Martin, US
Mirko Klaric	University of Split, HR
Oscar Tamburis	University of Naples Federico II, IT
Ghanashyam Sharma	The Mountain Institute India, IN
Robert Waszkowski	Military University of Technology, PL
Vishal Srivastava	Sikkim Manipal University, IN
Rajani Jain	National Institute of Fashion Technology, IN
Laurent Thiry	Universite de Haute Alsace, FR
Archana Vadeyar	Tilak Maharashtra Vidyapeeth, Pune, IN
Fatimah Alsaleh	Massey University, NZ
Swarnima Singh	DDU University Gorakhpur , IN
Richard Nyangosi	Rongo University, KE
Chenini Abderrahim	University of Ghardaia, DZ
Marta Szabo	Szent Istvan University, HU
Benmoussa Rachid	Cadi Ayyad University, MA
Hossein Afzali	The University of Adelaide, AU
Sriram Divi	Pandit Deendayal Petroleum University, IN
Alain Michael Momo	Cape Peninsula University of Technology, ZA
Renata Cavion	UFSC Universidade Federal de Santa Catarina, BR
Daynier Rolando Delgado Sobrino	Slovak University of Technology in Bratislava, Faculty of Materials Science and Technology in Trnava, SK
Shri Devi	VIT, IN
Nabil Belala	University of Constantine 2, DZ
Evo Sampetua Hariandja	University of Pelita Harapan, ID
Tahir Ali Akbar	The Urban Unit, PK

Participation Type	Early Registration Fees	Registration Fees
Non-Student Oral/Poster Presenter Registration	€ 350	€ 400
Student Oral/Poster Presenter Registration	€ 300	€ 350
Listener Registration	€ 250	€ 300
Additional Paper Publication	€ 100

All conference materials and services will be delivered digitally to the participant with the online conference management system. Conference registration includes the following digital materials and services:

e-certificates [for Authors: Certificate of Attendance and Presentation; for Listeners: Certificate of Attendance; for Chairs: Certificate of Attendance and Appreciation; for Presenters: Certificate of Best Presentation (if conferred based appraisal)]
e-program
e-book
e-name badge
e-receipt
e-presentation

Presentation Types:

Physical presentation is an oral conferencing presentation that is made using digital technology including embedded digital elements ( texts, tables, graphs, or videos ) for PowerPoint sharing.
Digital presentation is a digital conferencing presentation that is made using digital technology including embedded digital elements ( texts, tables, graphs, or videos ) for PowerPoint sharing.

Early Bird Registration

Early Bird registration is valid until 2020-01-11 23:59:59

Online Credit Card Processing

Online payment option available for author and listener delegates.
Conference participants can make online credit card payments for conference registration fees.