The International Research Conference Aims and Objectives
The International Research Conference is a federated organization dedicated to bringing together a significant number of diverse scholarly events for presentation
within the conference program. Events will run over a span of time during the conference depending on the number and length of the presentations.
With its high quality, it provides an exceptional value for students, academics and industry researchers.
International Conference on Customer Relationship Management Models and Applications
aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of
Customer Relationship Management Models and Applications.
It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations,
trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Customer Relationship Management Models and Applications.
Call for Contributions
Prospective authors are kindly encouraged to contribute to and help shape the conference through submissions of their research abstracts, papers and e-posters.
Also, high quality research contributions describing original and unpublished results of conceptual, constructive, empirical, experimental, or
theoretical work in all areas of Customer Relationship Management Models and Applications are cordially invited for presentation at the conference.
The conference solicits contributions of abstracts, papers and e-posters that address themes and topics of the conference, including figures, tables and references of
novel research materials.
Guidelines for Authors
Please ensure your submission meets the conference's strict guidelines for accepting scholarly papers.
Downloadable versions of the check list for
Full-Text Papers and
Abstract Papers.
Please refer to the
Paper Submission Guideline,
Abstract Submission Guideline and
Author Information
before submitting your paper.
Conference Proceedings
All submitted conference papers will be blind peer reviewed by three competent reviewers.
The peer-reviewed conference proceedings are indexed in the Open Science Index,
Google Scholar,
Semantic Scholar,
Zenedo,
BASE,
WorldCAT,
Sherpa/RoMEO,
and other index databases. Impact Factor Indicators.
Special Journal Issues
18. International Conference on Customer Relationship Management Models and Applications has teamed up with the Special Journal Issue on
Customer Relationship Management Models and Applications.
A number of selected high-impact full text papers will also be considered for the special journal issues.
All submitted papers will have the opportunity to be considered for this Special Journal Issue.
The paper selection will be carried out during the peer review process as well as at the conference presentation stage.
Submitted papers must not be under consideration by any other journal or publication.
The final decision for paper selection will be made based on peer review reports by the Guest Editors and the Editor-in-Chief jointly.
Selected full-text papers will be published online free of charge.
Conference Sponsor and Exhibitor Opportunities
The Conference offers the opportunity to become a conference sponsor or exhibitor.
To participate as a sponsor or exhibitor, please download and complete the
Conference Sponsorship Request Form.
Selected Papers
-
Understanding Cruise Passengers’ On-board Experience throughout the Customer Decision Journey
Sabina Akter, Osiris Valdez Banda, Pentti Kujala, Jani Romanoff
-
Participatory Financial Inclusion Hypothesis: A Preliminary Empirical Validation Using Survey Design
Edward A. Osifodunrin, Jose Manuel Dias Lopes
-
Churn Prediction for Telecommunication Industry Using Artificial Neural Networks
Ulas Vural, M. Ergun Okay, E. Mesut Yildiz
-
Impact of Extended Enterprise Resource Planning in the Context of Cloud Computing on Industries and Organizations
Gholamreza Momenzadeh, Forough Nematolahi
-
Evaluating Factors Influencing Information Quality in Large Firms
B. E. Narkhede, S. K. Mahajan, B. T. Patil, R. D. Raut
-
Promoting Local Products through One Village One Product and Customer Satisfaction
Wardoyo, Humairoh
-
Secure Cryptographic Operations on SIM Card for Mobile Financial Services
Kerem Ok, Serafettin Senturk, Serdar Aktas, Cem Cevikbas
-
The Influence of Organisational Culture on the Implementation of Enterprise Resource Planning
Redha M. Elhuni
-
Analysis of Lead Time Delays in Supply Chain: A Case Study
Abdel-Aziz M. Mohamed, Nermeen Coutry
-
Exploring the Relationships between Experiential Marketing, Customer Satisfaction and Customer Loyalty: An Empirical Examination in Konya
R. Öztürk
-
Gamification as a Tool for Influencing Customers' Behaviour
B. Zatwarnicka-Madura
-
Application of Customer Relationship Management Systems in Business: Challenges and Opportunities
K. Liagkouras, K. Metaxiotis
-
Entrepreneurial Orientation and Customers Satisfaction: Evidences nearby Khao San Road
Vichada Chokesikarin
-
Customers 50+ Behavior in the Financial Market in the Czech Republic
K. Matušínská, H. Starzyczná, M. Stoklasa
-
Effective Communication with the Czech Customers 50+ in the Financial Market
K. Matušínská, H. Starzyczná, M. Stoklasa
Digital Program consists of the e-proceedings book which is available online-only
and includes the conference communications (proceedings abstracts and papers).
Registered participants can access the digitally available conference
proceedings ( and certificates ) by visiting their profile pages.
Customer relationship management (CRM)
B2B marketing
B2C marketing
C2C marketing
CRM and customer trust
CRM and customization
CRM and personalization
CRM capabilities
CRM components
CRM implementation models
CRM in financial services
CRM in health care services
CRM in hospitality, tourism, leisure, and events management
CRM software
CRM strategies
Customer behaviour
Customer relationship management
Customer loyalty
Customer retention
Customer satisfaction
Database marketing
Enterprise resource planning
Measuring CRM performance
Mobile CRM
Online customer relationship marketing
Online community management
Online consumer behaviour
Performance measurement
Relationship marketing
Sales force automation
Supply chain management
Total customer relationship management
Web CRM
Abstracts/Full-Text Paper Submission Deadline |
|
August 15, 2024 |
Notification of Acceptance/Rejection |
|
August 30, 2024 |
Final Paper (Camera Ready) Submission & Early Bird Registration Deadline |
|
August 26, 2024 |
Conference Dates |
|
September 26-27, 2024 |