The International Research Conference Aims and Objectives
The International Research Conference is a federated organization dedicated to bringing together a significant number of diverse scholarly events for presentation
within the conference program. Events will run over a span of time during the conference depending on the number and length of the presentations.
With its high quality, it provides an exceptional value for students, academics and industry researchers.
International Conference on Hospitality Marketing and Customer Satisfaction
aims to bring together leading academic scientists, researchers and research scholars to exchange and share their experiences and research results on all aspects of
Hospitality Marketing and Customer Satisfaction.
It also provides a premier interdisciplinary platform for researchers, practitioners and educators to present and discuss the most recent innovations,
trends, and concerns as well as practical challenges encountered and solutions adopted in the fields of Hospitality Marketing and Customer Satisfaction.
Call for Contributions
Prospective authors are kindly encouraged to contribute to and help shape the conference through submissions of their research abstracts, papers and e-posters.
Also, high quality research contributions describing original and unpublished results of conceptual, constructive, empirical, experimental, or
theoretical work in all areas of Hospitality Marketing and Customer Satisfaction are cordially invited for presentation at the conference.
The conference solicits contributions of abstracts, papers and e-posters that address themes and topics of the conference, including figures, tables and references of
novel research materials.
Guidelines for Authors
Please ensure your submission meets the conference's strict guidelines for accepting scholarly papers.
Downloadable versions of the check list for
Full-Text Papers and
Abstract Papers.
Please refer to the
Paper Submission Guideline,
Abstract Submission Guideline and
Author Information
before submitting your paper.
Conference Proceedings
All submitted conference papers will be blind peer reviewed by three competent reviewers.
The peer-reviewed conference proceedings are indexed in the Open Science Index,
Google Scholar,
Semantic Scholar,
Zenedo,
BASE,
WorldCAT,
Sherpa/RoMEO,
and other index databases. Impact Factor Indicators.
Special Journal Issues
18. International Conference on Hospitality Marketing and Customer Satisfaction has teamed up with the Special Journal Issue on
Hospitality Marketing and Customer Satisfaction.
A number of selected high-impact full text papers will also be considered for the special journal issues.
All submitted papers will have the opportunity to be considered for this Special Journal Issue.
The paper selection will be carried out during the peer review process as well as at the conference presentation stage.
Submitted papers must not be under consideration by any other journal or publication.
The final decision for paper selection will be made based on peer review reports by the Guest Editors and the Editor-in-Chief jointly.
Selected full-text papers will be published online free of charge.
Conference Sponsor and Exhibitor Opportunities
The Conference offers the opportunity to become a conference sponsor or exhibitor.
To participate as a sponsor or exhibitor, please download and complete the
Conference Sponsorship Request Form.
Selected Papers
-
Identification of Service Quality Determinants in the Hotel Sector: A Conceptual Review
Asem M. Othman
-
Exploring the Perspective of Service Quality in mHealth Services during the COVID-19 Pandemic
Wan-I Lee, Nelio Mendoza Figueredo
-
A Robust Optimization Method for Service Quality Improvement in Health Care Systems under Budget Uncertainty
H. Ashrafi, S. Ebrahimi, H. Kamalzadeh
-
Adoption and Diffusion of E-Government Services in India: The Impact of User Demographics and Service Quality
Sayantan Khanra, Rojers P. Joseph
-
Applying WILSERV in Measuring Visitor Satisfaction at Sepilok Orangutan Rehabilitation Centre (SORC)
A. H. Hendry, H. S. Mogindol
-
Determinants of Conference Service Quality as Perceived by International Attendees
Shiva Hashemi, Azizan Marzuki, S. Kiumarsi
-
Reframing Service Sector Privatisation Quality Conception with the Theory of Deferred Action
Mukunda Bastola, Frank Nyame-Asiamah
-
The Relationship between Human Values and Service Quality with the Mediating Role of Motivation: A Quantitative Study on Malaysian Commercial Banks
Kuppusamy Singaravelloo, Zahra Kamiab
-
Service Quality and Consumer Behavior on Metered Taxi Services
Nattapong Techarattanased
-
Using Lean Six-Sigma in the Improvement of Service Quality at Aviation Industry: Case Study at the Departure Area in KKIA
T. M. Al Muhareb, J. Graham-Jones
-
A Study on Evaluation of E-Government Service Quality
Nguyen Manh Hien
-
A Conceptual Framework on Review of E-Service Quality in Banking Industry
Vivek Agrawal, Vikas Tripathi, Nitin Seth
-
Scale Development for Measuring E-Service Quality in Banking
Vivek Agrawal,Vikas Tripathi, Nitin Seth
-
Determinants of Service Quality on Thai Passengers’ Repeated Purchase of Domestic Flight Service with Thai Airways International
Nattapong Techarattanased
-
Thai Halal Products Brand Tips
Pibool Waijittragum
Digital Program consists of the e-proceedings book which is available online-only
and includes the conference communications (proceedings abstracts and papers).
Registered participants can access the digitally available conference
proceedings ( and certificates ) by visiting their profile pages.
Hospitality marketing
Hospitality marketing management
The functions of marketing
Hospitality services marketing
Service quality
Service trends
Customer satisfaction
Behavior of hospitality consumers
Consumer decision-making model
Consumer problem solving processes
Market segmentation and positioning
Marketing planning and information
Developing a marketing plan
Information systems for marketing decisions
Developing new products and services
Marketing channels
Electronic commerce
Marketing strategies
Needs, behavior and demographics
Promotion and advertising
Safety and security of foreign tourists
Product design, distribution, promotion and pricing
E-travel marketing
Industry trends
Travel agents and sites
Abstracts/Full-Text Paper Submission Deadline |
|
November 28, 2024 |
Notification of Acceptance/Rejection |
|
December 12, 2024 |
Final Paper (Camera Ready) Submission & Early Bird Registration Deadline |
|
October 28, 2024 |
Conference Dates |
|
November 25-26, 2024 |